Version: 3 December 2007
Strides Travel Limited, 5 Heritage Close, Sunbury-On-Thames, TW16 6PY, United Kingdom
New Zealand Travellers and www.newzealandtravellers.co.uk are trading names of Strides Travel Limited.
Strides Travel Limited is a private limited company incorporated in England and Wales (company number 5587426) with a registered office at 5 Heritage Close, Sunbury-On-Thames, TW16 6PY, United Kingdom.
Strides Travel Limited is the UK sales agent for South Pacific Travellers’ World, 538 Wairakei Road, PO Box 29-139, Christchurch, New Zealand.
Strides Travel Limited’s Terms and Fair Trading Contract with you
We wish to set out clearly the responsibilities which we have to you and which you, in turn, have to us when a contract is made between us. A contract will exist as soon as we confirm your booking and you make payment either to us or our approved agent. The contract will include everyone on our confirmation/invoice to you. We are obliged to provide you with the travel arrangements you have booked with us on the terms clearly stated below and within the website. Your contract is entered into with Strides Travel Limited.
Travel Trust Association
We are a member of the Travel Trust Association (TTA) with a membership number of U4969. The TTA regulates and monitors the activities of members and we use a Trust Account as a means of protecting your funds. All funds paid by you are placed into a Trust Account and we can only withdraw those funds with the joint approval and signature of the TTA approved trustee. Therefore, if we were to fail financially, your money would still be in the Trust Account to either pay for your holiday as planned or provide you with a full refund.
As an added safeguard, fidelity insurance has to be put in place which covers each passenger for up to GBP 11,000.00. Where travel insurance is purchased through us, fidelity cover is included as part of the insurance policy premium. Where travel insurance is not purchased through us, an additional charge of GBP 2.73 per person is made for this fidelity insurance.
Air Tour Organisers’ Licensing (this section only applies to bookings involving flights)
We are licensed by the Civil Aviation Authority and hold ATOL Number T7261. This ensures that in the event of our failure your money will be protected; if you are on holiday at the time, arrangements will be made to complete your holiday and return home. The flights we provide are supplied by other ATOL holders and are protected by their bonds.
The payments you make for your flight are held by us in our Trust Account on behalf of the ATOL holder who is supplying your flight, until the date we pass the money to that ATOL holder. The ATOL holder supplying the flight will issue an ATOL confirmation invoice to confirm its contract with you. We will forward the ATOL confirmation invoice to you as soon as possible.
Quotes
All arrangements and prices are subject to availability at the time of booking.
Currency
Unless otherwise stated, all prices on the website are expressed in New Zealand Dollars (NZD). A currency converter is provided on the website but please be aware that all rates are indicative only and are subject to currency fluctuations.
Unless otherwise agreed you will receive a written quote and be invoiced in British Pounds (GBP).
We purchase many of your land travel arrangements in New Zealand Dollars from New Zealand based suppliers. Until payment has been made in full, we reserve the right to adjust the price of your travel arrangements to allow for exchange rate fluctuations.
Reservations
If you book direct with Strides Travel Limited, all correspondence will be sent to the address of the first person on the booking file unless you tell us otherwise.
You can book through your local travel agent. Your booking is considered to be confirmed and accepted in respect of all persons travelling when we issue a confirmation to your agent. If you book through a travel agent, we will address all on-going correspondence to that agent. All monies paid by you to the travel agent will be held on behalf of Strides Travel Limited.
Upon receipt of full payment we will issue service vouchers and itinerary for each component of your travel arrangements with us. Your vouchers will be dispatched to you or your travel agent prior to your departure or will be sent to your first night's accommodation.
Deposits and Final Payment Requirements
If you book more than 60 days prior to travel, a non-refundable deposit of GBP 100.00 per person or 10% of the total price of your booking (whichever is greater) is required when we confirm the arrangements requested. Any additional deposits required by suppliers will also be collected at this time. Balance of payment is due 60 days prior to travel.
If you book 60 days or less prior to travel, full payment is due as soon as we confirm the arrangements.
Failure to pay the deposit or full payment will result in the cancellations of your reservations.
Your payment of a deposit confirms that you have read, understood and accepted our terms and conditions.
We accept payments to Strides Travel Limited Trust Account by Visa or MasterCard, by cheque and via bank transfer.
Booking Amendments by You
If you wish to change your travel arrangements in any way once we have confirmed your booking/s, we will endeavour to meet your request. A minimum service fee of GBP 25.00 per file, up to a maximum of 5% of the value of your booking(s) (whichever is greater) will be charged. We may also need to pass on any amendment/cancellation fees imposed by our suppliers. If your travel documents have already been issued a service fee of GBP 50.00 will be charged to reissue them.
Please remember you have entered into a contract with us regarding the individual services and you cannot change these without our permission. Please do not change or cancel a service by contacting the service provider/s direct. All requests should be made directly to Strides Travel Limited before departing the UK and we will advise who you should contact after departing the UK.
Booking Cancellations by You
If, after we have accepted and confirmed your booking, you wish to cancel the following cancellation fees will apply:
Your non-refundable deposit of GBP 100.00 per person or 10% of the total value of your booking (whichever is greater)
Plus
For cancellations15 - 60 days prior to travel a further GBP 100.00 per person
For cancellations 0-14 days prior to travel 100% of value of your booking
Any cancellation fees imposed by our suppliers will also be charged.
A cancellation can only be accepted in writing either from the person who made the booking or the travel agent through whom the booking was made. The cancellation will be effective from the date on which it is received by us.
Refunds
Any unused or partially-used sections of the travel arrangements are non-refundable.
You may be able to claim a refund of your cancellation charges from the insurance company, if the reason for your cancellation complies with the terms of your insurance cover.
Cancellations or Changes by Strides Travel Limited or our suppliers
After your travel arrangements have commenced it is unlikely that we will need to make any changes but sometimes it is inevitable. Strides Travel Limited or our suppliers reserves the right to alter fares, amend itineraries or to cancel arrangements. Assistance will be provided to make alternative arrangements to a similar value when/where practical.
Refunds are not available where circumstances arise beyond the control of the Strides Travel Limited or our suppliers necessitating alternative arrangements to be made to ensure the safety and /or further participation and enjoyment of your holiday.
Special Requests and Needs
Please advise any special needs and/or requests at the time of booking and in writing, to your travel agent or Strides Travel Limited. We will endeavour to meet special requests, but cannot guarantee that they will be met, nor will we be responsible if any are not met. If you have any medical conditions or disabilities which may affect your travel arrangements, we need to be advised in writing at the time of booking. If we cannot accommodate your needs/requirements, we will advise you at that time.
Children
Please contact us for information on Child Fares, as these vary based on the specific product you require.
Some sightseeing activities are unsuitable for children. Please ask for details.
Website Validity and Accuracy of Information and Prices
The information in the website has been compiled with diligence and care. Every effort has been made to ensure its accuracy. However, regrettably errors do sometimes occur. Please check all details at time of confirmation.
The prices for our travel arrangements are correct as at 3 December 2007. We reserve the right to adjust these as necessary. The appropriate price will be confirmed to you at the time of confirmation. If it is different to what you had expected then you do not have to proceed with the booking. Once you have paid for your travel arrangements in full we will hold the price.
The inclusions in each price are clearly stated in the website. All other expenses such as refreshments, laundry, visa/passport fees, telephone and communication costs, taxi fares, excess luggage charges and items of a personal nature are not included. New Zealand and other foreign government departure taxes are not included and remain the responsibility of the individual.
Our prices include such costs as research and product development, brochure production and distribution, web site development and maintenance, communications, travel documentation etc. These costs are represented within the package price and no breakdown of prices will be given.
All prices advertised in New Zealand Dollars include 12.5% Goods and Services Tax.
Responsibility
Strides Travel Limited shall not be held responsible for any loss or damage to luggage or personal effects and/or damage resulting in death or personal injury, which may arise whilst travelling with Strides Travel Limited or its nominated suppliers.
All transportation, both land and sea, is subject to the terms and conditions of the supplier providing the transport, some of which limit or exclude liability. These are available from the carriers concerned on request.
Equipment Use/Rental
If you elect to take advantage of sporting equipment offered by hotels and ground operators you do so at your own risk. Strides Travel Limited will not be held responsible while equipment is in use by you.
Force Majeure
We will not pay compensation when cancellation or change to your travel arrangements is caused by circumstances or events which our suppliers have no direct control of, and could not reasonably foresee or avoid. These acts of ‘Force Majeure’ include but are not limited to: war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster (including fire and floods), bad weather conditions or technical difficulties with transport.
Service and Assistance
If an unexpected problem occurs about your travel arrangements then, in your own best interests, please contact Strides Travel Limited without delay. Only by doing this can we take steps to remedy the situation and to help you. If you are dissatisfied any complaint must be made in writing to us within 30 days. Please include your booking reference or voucher numbers – this will help us to respond to you quickly.
Law and Jurisdiction
Any matters arising in relation to the contract between us will be governed by English Law and subject to the exclusive jurisdiction of the English Courts.
Data Protection
By giving us your name and personal details you consent for these to be used as necessary in processing your booking and complying with legal requirements. We may also use your details to send you future holiday brochures or advise of special offers from ourselves or other carefully selected companies. Should you not wish to receive these, please tell us. Sensitive personal information that you give us will only be used when it is necessary for us to communicate your needs to a destination hotel(s) and/or carrier(s).
Travel Documents for New Zealand
You are required to have a valid Passport for entry into New Zealand. Strides Travel Limited and participating airlines are not responsible if you fail to obtain all necessary travel documents.
Please check as to whether you require a special entry visa to enter New Zealand based on your home country.
British passport holders can generally enter New Zealand as a visitor for up to 6 months on arrival without a visa. Visitors must have an onward ticket.
Travel Insurance
We strongly recommend that you obtain comprehensive travel and medical insurance before travelling. If you intend to participate in adventure activities such as bungy jumping or white water rafting, you should ensure that your travel insurance covers these types of activities. You should check any exclusions, and that your policy covers you for the activities you want to undertake.
We can arrange travel insurance. Please ask for details.
Luggage Limits - Coach Travel
Two pieces (max 25kg each) is allowed per person. Extra luggage, where space is available, is chargeable at NZD10.00 per item. Please label luggage to your final destination each day. For safety reasons each person is limited to one item (5kg) of carry on luggage.
Smoking
Under the provisions of the Smoke Free Environment Act (1990), coach services in New Zealand are required to be smoke-free, including on-board rest room where provided. Regular stops are made for passengers' comfort.
Photo Credits and Representation
We would like to thank the following for their photographic contributions to the website: Rob Brown, G&A Nelson Graphic Design, Destination Queenstown, Venture Southland, Tourism Bay of Plenty, Tourism Coromandel, Hawke’s Bay Tourism, Latitude Nelson, Tourism Auckland, Destination Northland, Tourism Dunedin, Venture Taranaki, Destination Lake Taupo, Lake Wanaka Tourism, Christchurch & Canterbury Marketing and our valued suppliers. All photos have been carefully selected to represent New Zealand as fairly as possible. Please remember, we can’t guarantee blue skies and sunshine every day of your visit. We wish we could!
